05/29/2008
Dell guilty of cheating customers
A New York supreme judge has ruled that home computer maker Dell engaged in fraud, false advertising, deceptive business
conduct and abusive debt collection practices. New York State Supreme Court Judge Joseph Teresi said Dell lured customers
with advertisements offering "no interest" or "no payment" financing options, but its financing arm would charge higher
rates. Supreme Court Justice Joseph C. Teresi will hold further proceedings to determine how much restitution Dell will have
to pay to its customers, the decision said. Dell said disagreed with Teresi's decision. "We don't agree with this decision
and will be defending our position vigorously. Our goal has been, and continues to be, to provide the best customer
experience possible," the company said in a statement. "We are confident that when the proceedings are finally completed the
court will determine that only a relatively small number of customers have been affected," it said.
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